Frequently Asked Questions

Everything you need to know about your Conan Gray merch order.

When will my order ship?

Standard processing takes 3-5 business days. For pre-order items, please refer to the specific release date listed on the product page.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by location and are calculated at checkout.

What is your return policy?

Returns are accepted within 30 days of delivery for most items in original, unworn condition. Please note that limited edition drops and signed items may be final sale.

How do I care for my apparel items?

To preserve the quality of the prints and fabrics, we recommend machine washing cold with like colors and hanging to dry.

Can I change my shipping address after placing an order?

Address changes can only be made before the order has been processed for shipping. Please contact our support team immediately if you need to update your details.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay for a secure checkout experience.